Terms of Use

1. Parties and Scope

These terms concern the use of the PratikKasa software (the "Service") provided by PratikKasa (the "Service Provider"). The business using the Service is referred to as the "User".

PratikKasa is software with which businesses of every sector and every size run their sales and business management processes. It works on Windows, Android and iOS, and is designed so that sales can be made without an internet connection.

By using the Service you are deemed to have accepted these terms.

2. Account and Access

Access to the Service is provided with a Business Code, a username (or email) and a password. The User is responsible for the security of the account and passwords.

The business creates and authorizes its own users from within the application. The business is responsible for the actions of its users.

Connecting new devices to the business is subject to the approval of the business administrator, for security reasons.

3. Subscription, Billing and Payment

The Service is offered on a monthly or yearly subscription. Current plans and fees are published on the Pricing page. Fees include VAT; the listed amount is the total payable.

Payments are collected by Paddle.com Market Ltd. as merchant of record. The invoice is issued by the payment provider in that capacity. Payment card details are not seen or stored by the Service Provider.

• The subscription renews automatically at the end of the period unless cancelled.
• On plan upgrades the difference is charged immediately, with the remaining time credited pro rata; plan downgrades take effect at the next renewal period.
• Each branch added beyond the number included in the plan, and each additional media storage pack, is added to the subscription based on usage and billed.
• If a payment cannot be taken, a reminder is sent; if the payment is not completed within 7 days, the subscription may be suspended.

3.1. Changes to the Plan Structure and Billing Measures

The plan structure published on the Pricing page, the limits included in the plans and the measures used as the basis for billing reflect their state today and may change over time.

The Service Provider may change plans, limits and fees, may include in billing a measure that is not billed today (for example the database/transaction record size) or may remove an existing measure from billing; it may make the arrangements it considers necessary in terms of the sustainability of the service, its cost structure, legislation and technical requirements.

• Changes are announced in advance, leaving a reasonable period.
• The current period already paid for is not affected; a change applies only from the following renewal period.
• A User who does not accept a change may cancel its subscription before the renewal date; no additional fee arises for that period.
• This clause does not affect the User's rights over its data (see 7. Data Ownership and Privacy).

4. Free Trial

The Service can be tried free of charge for 15 days. No payment is taken during the trial and no payment method needs to be entered.

If a subscription is not started at the end of the trial, the account is locked. Your data is retained for a certain period before permanent deletion and can be exported during that period; the period and the notifications are announced separately within the Service.

5. Installation on Your Own Server

The Service can also be installed on the business's own server. In that case a one-time fee is paid and the installation is valid for the business type it was purchased for; a separate purchase is made for a second business of a different type.

When running on your own server, the continuity of the server, disk space, taking and storing backups, network security and safekeeping of the disk encryption passphrase (if any) are the responsibility of the business. The Service Provider cannot access the data on that server and therefore cannot recover lost data.

6. Releases and Updates

Application updates (interface, reporting, performance, compatibility with new operating system versions) and security fixes are delivered free of charge to all installations within the support scope.

New modules, on the other hand, are offered in a new release generation because they change the capability contract of the server. Businesses running on their own server continue to use the generation they purchased indefinitely; they keep receiving critical fixes for 24 months after its successor is released. Moving to new modules is optional and billed separately.

The release of new generations depends on enough new functionality having accumulated; no specific schedule is committed.

7. Data Ownership and Privacy

All data the business creates on the Service belongs to the business. The Service Provider does not sell or rent this data to third parties for marketing purposes.

Details on the processing of personal data are set out in the Privacy Policy. Each business's data is isolated from other businesses.

The business may export its data at any time and may request permanent deletion of its account.

8. Acceptable Use

• The Service may not be used in a manner contrary to applicable legislation.
• No attempt may be made to gain unauthorized access to the Service, its infrastructure or the data of other businesses.
• The Service may not be resold to third parties or offered as a shared service.
• Disproportionate load may not be placed on the infrastructure through automated tools.

9. Service Continuity

The Service is designed offline-first: when the internet connection drops, sales continue to be made and data is synchronized once the connection returns.

Nevertheless, uninterrupted operation of the Service is not guaranteed. Maintenance work is announced in advance where possible. A contractual service level commitment is given only in Enterprise agreements.

10. Intellectual Property

The PratikKasa software, its interface, brand and documentation belong to the Service Provider. A subscription or an installation on your own server grants the right to use the software; it does not mean a transfer of ownership over the source code.

The software may not be reverse engineered, copied, or used to produce derivative works.

11. Limitation of Liability

The Service Provider's total liability is limited to the amount paid by the relevant business in the 12 months preceding the date of the event giving rise to the dispute.

Indirect damages, loss of profit and business interruption are excluded. For installations the business runs on its own server, damages arising from the operation of that server are outside this scope.

These limits apply except where legislation does not permit such limitation.

12. Suspension and Termination

Access may be suspended if a payment cannot be taken, if these terms are breached, or in the event of use that threatens the security of the Service.

The business may cancel its subscription at any time; the cancellation takes effect at the end of the period already paid for. Permanent closure of the account and deletion of the data may be requested separately.

13. Changes

These terms may be updated from time to time. Significant changes are announced within the Service and the date on this page is updated. Continuing to use the Service after a change means the current terms are accepted.

14. Governing Law and Contact

These terms are governed by the laws of the Republic of Türkiye.

Service Provider: PratikKasa · Vergi dairesi: Kadıköy · Adres: Eğitim Mahallesi, Murat Paşa Caddesi No 17 KentPlus, Abdibey Sok. C Blok, 34722 Kadıköy/İstanbul

Contact: support@pratikkasa.com