Refund Policy

1. In short

PratikKasa does not offer a refund guarantee. Instead, the service can be tried free of charge for 15 days, with no payment taken.

Our aim is plain: rather than a business that is dissatisfied after paying, we want a business that can make its decision before paying. During the trial all modules are open, you can work with real business data, and no payment method is required.

2. Why there is no refund guarantee

A software service becomes usable the moment it is purchased; there is no physical product to return.

The 15-day free trial replaces a refund guarantee and is safer for the business: the risk disappears before any payment is made.

3. Cases where a refund is issued

A payment is refunded in the following two cases:

• Duplicate charge — if a fee has been taken more than once for the same period, the excess amount is refunded.
• The service could not be used at all — if a technical obstacle prevented the account from being opened or the service from being accessed at all, and we could not resolve it, the payment is refunded.

4. Cancelling a subscription

A subscription can be cancelled at any time. Cancellation takes effect at the end of the period you have paid for; you keep using the service for the remaining time and no fee is charged for the following period.

No partial refund is issued for a period that has been paid for and is in use.

5. Plan changes

When moving to a higher plan, the remaining time on the current plan is credited pro rata and only the difference is charged.

Moving to a lower plan takes effect at the next renewal; no refund is issued for the period already paid.

6. Installation on your own server

Installations that run on your own server are sold for a one-time fee and are not refunded once the installation is complete. Before installation, the service can be evaluated for suitability through the free trial.

Fees for moving to a new release generation fall under the same rule.

7. Payment provider's terms

Payments are collected by Paddle.com Market Ltd. as merchant of record. The payment provider's own buyer terms and your rights under the consumer legislation of your country are reserved; this policy does not limit those rights.

For that reason, the outcome of a refund request may also depend on the payment provider's assessment.

8. How to request a refund

Send your refund request to support@pratikkasa.com. Including your business code, the payment date and your reason speeds up the assessment.

Requests are concluded within 10 business days at the latest. If a refund is approved, the amount is returned to the payment method used; how quickly it reaches your bank depends on the payment provider and your bank.