Distance Sales Agreement

1. Parties

SERVICE PROVIDER: PratikKasa · Vergi dairesi: Kadıköy · Adres: Eğitim Mahallesi, Murat Paşa Caddesi No 17 KentPlus, Abdibey Sok. C Blok, 34722 Kadıköy/İstanbul · Email: support@pratikkasa.com

MERCHANT OF RECORD: For both subscriptions and one-time sales, payment is collected by Paddle.com Market Ltd. as merchant of record, and the invoice is issued in that capacity. The payment side of the sales relationship is therefore established with that entity, while the provision of the service is established with the Service Provider.

BUYER: The business purchasing the service and its authorized representative.

2. Subject of the Agreement

This agreement sets out the rights and obligations of the parties regarding the provision of the PratikKasa software, either by subscription or by a one-time installation on the business's own server.

The scope of the service, the plans and current fees are published on the Pricing page; the terms of use are published on the Terms of Use page, and both form an integral part of this agreement.

3. Nature of the Service and Fees

• The service is a software service delivered electronically; there is no physical product delivery or shipping.
• Fees are published and kept current on the Pricing page and include VAT; the listed amount is the total payable.
• For subscriptions, the fee is charged in advance according to the selected period (monthly or yearly) and renews at the end of the period unless cancelled.
• For installation on your own server, the fee is charged once and applies to the business type it was purchased for.

3.1. Changes to the Plan Structure and Billing Measures

The plan structure published on the Pricing page, the limits included in the plans (such as branches and media storage) and the measures used as the basis for billing reflect their state at the date this agreement was concluded and may change over time.

The Service Provider may change plans, limits and fees, may include a new measure in billing (for example the database/transaction record size, which is not billed today) or may remove an existing measure from billing. It may also make other arrangements it considers necessary in terms of the sustainability of the service, its cost structure, legislation and technical requirements.

Such changes are announced to the BUYER in advance, leaving a reasonable period, and do not affect the current period the BUYER has already paid for; they apply only from the following renewal period.

If the BUYER does not accept an announced change, it may cancel its subscription before the renewal date; the cancellation takes effect at the end of the period already paid for, and no additional fee arises for that period.

This clause does not affect the BUYER's rights over the data it creates on the Service: the data belongs to the BUYER in all cases and may be exported at any time.

4. Delivery and Performance

Access to the service is opened immediately once payment is confirmed. For subscriptions the account is activated instantly; for installation on your own server, the access details required for installation are sent electronically.

The service is used over the BUYER's internet connection, devices and (in the case of installation on its own server) its server. Providing and maintaining these is the BUYER's responsibility.

5. Payment

Payments are taken by credit/debit card through the payment provider's secure infrastructure. Card details are not seen or stored by the Service Provider.

If a payment cannot be taken, the BUYER is reminded; if the payment is not completed within 7 days, the service may be suspended.

6. Right of Withdrawal

For intangible services performed instantly in an electronic environment, the right of withdrawal may end upon commencement of performance under applicable legislation.

To remove this risk, PratikKasa offers a 15-day free trial with no payment taken: the service can be evaluated in full scope without making any payment.

Refund conditions and the cases in which a refund is issued are set out separately on the Refund Policy page. The payment provider's own buyer terms and the BUYER's rights under the consumer legislation of its country are reserved.

Where the BUYER is a business acting for commercial or professional purposes, the rights granted to consumers under consumer legislation may not apply.

7. Obligations

• The BUYER is responsible for account and password security and, in the case of installation on its own server, for the continuity, backups and security of that server.
• The Service Provider is obliged to provide the service as defined in the Terms of Use and to deliver security fixes to installations within the support scope.
• The data the BUYER creates on the Service belongs to the BUYER and may be exported at any time.

8. Term and Termination

The subscription is valid for the selected period and renews unless cancelled. The BUYER may cancel its subscription at any time; the cancellation takes effect at the end of the period already paid for.

In the event of a breach of the Terms of Use or use that threatens the security of the service, the Service Provider may terminate the agreement and stop access.

9. Resolution of Disputes

This agreement is governed by the laws of the Republic of Türkiye.

Disputes are first addressed in good faith. For disputes that cannot be resolved, the competent authorities are determined under the applicable legislation according to the nature of the BUYER.

For all notices: support@pratikkasa.com